Refunds
Property Training Qld has a refund process that is fair and equitable for all.
Classroom Training
If Property Training Qld has to cancel a training session, students will be notified and will be entitled to a full refund.
Fees paid in advance for classroom-based courses are refunded, less a $75.00 Administration Fee, provided a minimum of 24 hours notice is given before the commencement date.
Once a course has begun there are no refunds available.
Correspondence Training
For students studying by correspondence, a refund of the applicable course fee, less a $75.00 Administration Fee, is available where a written request for a refund is received within 7 days of payment, AND the relevant course materials are returned to the College unopened.
Once an assessment/assignment has been submitted to the College, there is no refund.
Online Training
Students studying online have six months from the date of initial logon to complete their course. For students studying a course online, refunds, less a $75 Administration Fee, are only available where they have not logged on to the website and commenced using the learning materials.
Students who have not logged into the course within six months of enrolment and/or who have not submitted any material or assessment within six months of the initial logon, will be deemed to be inactive and will have their enrolment terminated without refund.
General Information Regarding Refunds and Course Fees
Registration and course fees may be transferred to another person provided he/she meets the course entry requirements. Alternatively, registration and course fees can be transferred to a future course.
In all other cases where exceptional circumstances prevail, a written application for a refund of all or part of prepaid fees may be submitted to the CEO. The CEO will be the sole arbiter in all such decisions.