Refunds
Property Training Qld has a refund process that is fair and equitable for all.
Classroom Training
If Property Training Qld has to cancel a training session, students will be notified and will be entitled to a full refund.
Fees paid in advance for classroom-based courses are refunded, less a $75.00 Administration Fee, provided a minimum of 24 hours notice is given before the commencement date.
Once a course has begun there are no refunds available.
Online Training
Students studying online in our Employee Registration Course, Resident Letting Agent's Licensing Course or the Sales Upgrade Course for Resident Letting Agents have three months from the date of enrolment to complete their courses.
Students training online in our Real Estate Agents Licence Course are allocated three months per part of the course, or eighteen months for the full course, in which to complete the training.
At the conclusion of the allotted time students who have not completed will be made "inactive". Students who do not complete the course they have enrolled in within the allotted time may apply for an extension. Extensions will be granted in one month blocks at a cost of $50 per month. This fee is payable before the extension is granted.
For students studying a course online, refunds, less a $75 Administration Fee, are only available where they have not logged on to the website and commenced using the learning materials.
Students who have not logged into the course within one month of enrolment and/or who have not submitted any material or assessment within one month of the initial logon, will be deemed to be inactive and will have their enrolment terminated without refund.
General Information Regarding Refunds and Course Fees
Registration and course fees may be transferred to another person provided he/she meets the course entry requirements. Alternatively, registration and course fees can be transferred to a future course.
In all other cases where exceptional circumstances prevail, a written application for a refund of all or part of prepaid fees may be submitted to the CEO. The CEO will be the sole arbiter in all such decisions.