What you need |
Question |
Solution |
More information |
|
I can not connect to the Internet.
What can I do?
|
First check that your modem is turned
on, and is connected to your computer, then restart your computer
and re-connect. If still no success, ring your ISP. |
Internet Service Provider |
|
I keep getting cut off from the Internet.
What can I do? |
You may only be able to stay connected
to the Internet for a certain time period set by your ISP.
Contact your ISP. |
Using an Internet Service Provider
(ISP) |
|
How do I get an email address? |
Obtain one from your ISP or apply
to get a free Web based email account. |
Email addresses |
|
I can't find the right programs I
need for my course. Where should I look? |
Check the software
section of this guide for links to places on the Web where
you can obtain all the general software you will need. |
Software |
|
I have lost my password. Can I get
it back?
|
Look for the password reset link,
look in help section, contact help desk and have all details
handy. |
Help
Help desk |
General skills |
Question |
Solution |
More information |
|
How can I tell if I have a virus? |
Symptoms of a computer virus include erratic computer
operation, data errors, loss of files and other nasty things. |
Viruses |
|
I think I have a virus; what can I do? |
Perform a virus scan of your computer. |
Viruses |
|
My word processing program keeps freezing, what do I do? |
Reinstall your word program from the CD you got with your
computer or re-download from the WWW. |
|
|
I have saved an assignment on my computer and I can't
find it. Is it gone forever? |
No, it just might be saved in a hard to get at place.
Use your computers' find function to locate and open
the file. Then re-save to a new location. |
|
Email skills |
Question |
Solution |
More information |
|
I can't send or receive any emails |
First, you should check to see if your
POP3 and SMTP server information have been correctly entered
in the settings of your email program. If problem persists,
then check to see if your account name and password are correct.
|
using email |
|
I can't open up an attachment I received
via email |
You might not have the same software
program as the file, or you may have an old version of the
software. Ask the sender to identify the software and version
used to create the document.
|
email
attachments |
Web skills |
Question |
Solution |
More information |
|
My browser doesn't display Web pages. I receive a message;
"A connection with the server could not be established." |
This error might display for a number
of reasons
- The URL was mistyped or it no longer exists. Try retyping
the address.
- You have lost your connection to the Internet. Try reconnecting.
- Your settings in the browser are set for "work offline".
Go to File and make sure Work Offline
is NOT checked
|
broken
links |
|
Why are some sites so slow? |
There are many, many reasons
why one site could be slower than the other
- Large amounts of Internet traffic.
- Websites with many large graphic files.
- Your phone line might be having interruptions that may
seem like a slow site when it's actually your connection.
- The server you are trying to connect to may be too busy,
or getting too many requests for the server's connection
to the Internet to handle. It may even "timeout"
and give you an error.
|
|
|
I can't find what i'm looking for on
the Web |
Try multiple search engines and read
the help pages for each search engine you try. |
searching
the WWW |
Discussion skills |
Question |
Solution |
More information |
|
I can't subscribe to a mailing list |
Most lists are administered by robots so you have to check
your spelling very carefully. Make sure you have your signature
turned off when trying to subscribe as this can interfere
with the request. |
mailing lists |
|
I've posted to a forum but now want to delete it |
Look for a delete button in the main forum window. If one
is not found, you can email your learning facilitator to delete
the post for you. |
forums |
|
No one is ever in my class chat room. |
Check to see if there is a designated time set for class
chats and check the address of the chat room. |
chat rooms |
