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1. student quiz (are you ready to study online?)
2. considerations
   • general considerations
   • advantages and disadvantages
3. what you need - questions to ask
   • computer equipment
   • internet access
     • introduction
     • using an Internet Service Provider (ISP)
     • using internet facilities at your local library or at your workplace
   • email address
     • introduction
     • how to set up an email account
     • free web based email (eg Hotmail)
   • software
     • introduction
     • web browser
     • other software
     • plugins
4. general skills - ability to use the computer
   • basic word processing
     • introduction
     • word processing programs
   • viruses
     • what is a computer virus?
     • ways in which viruses are transferred
     • virus protection
     • antivirus software
   • netiquette
     • what is it?
     • basic rules
5. email skills
   • introduction to email
     • what is electronic mail (e-mail)?
     • what is an email address?
     • what you need
   • email programs
     • introduction
     • examples of email programs
   • writing and sending email
     • writing email
     • the message window
     • sending email
     • checking email
     • reading email
     • replying to email
     • forwarding email
   • managing your email
     • filters
     • mailboxes
     • address book
     • signatures
   • sending attachments
     • introduction
     • considerations
     • sending attachments
     • receiving attachments
     • common problems
     • virus protection
6. web skills
   • using the web
     • introduction
     • using a browser
     • navigating the web
     • bookmarking your favourite sites
     • plugins
     • downloading files
     • printing
       
   • searching the web
     • introduction
     • search engines
     • subject directories
     • broken links
7. discussion skills
   • how to use mailing lists
     • introduction
     • finding a mailing list
     • joining (subscribe)
     • posting a message
     • leaving (unsubscribe)
   • how to use forums
     • introduction
     • icons
     • reading messages
     • posting messages
     • searching
     • options & subscriptions
     • printing a forum
   • how to use chat
     • introduction
     • web based chat
     • chat programs
     • using a chat program
     • useful resources
8. glossary
9. sitemap or graphical sitemap
10. help
11. frequently asked questions

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